FAQ

FAQs

Can I see the design before purchasing? +
On account of everything we do being a unique,handmade product, we cannot show it before ordering it.

However, we offer unlimited revisions, which means you will be able to see the design before approval and give any feedback necessary to make it absolutely perfect.

We all have a vision of what we want and our artists are here to pring that vision to life.
How does it work? +
1. Upload your file and pick your design color, taglines, size, (for prints) orientation and frame type.

2. We will email you your product with your picture converted to your design. This is your concept design.

3. Approve or redesign the concept design. You have unlimited revisions until you are 100% satisfied with the design. Once approved, we will begin fulfillment. Fulfillment times are Poyzd standard.

4. We ship, you receive! For more details regarding Shipping and fulfillment times, check out our shipping policy.
How long can I expect to receive my product after purchasing? +
On average, it takes 8-16 days for customers to receive their product for clothing and framed posters.

Prints take 2-4 days on average assuming communication is constant.

Once your product is approved, which take 2-4 days depending on the amount of orders we have received, our team will print your design and prepare it for shipping. This takes 1-3 business days.

Lastly, shipping is standard and on average takes 4-8 business days. We ship from the United States.

If you would like to expedite your order, an option will be available at checkout.
What if I want to make some changes? +
We support any and all changes to your design from beginning to end. We want to make sure you are 100% satisfied.

Our Artists will email you your design where you will approve or redesign until you are happy. That is the Poyzd commitment.
Do you only do pets and couples? +
Although we love to do pets and couples, we absolutely support our customers to explore any and all creative designs.

We offer pets, couples, families, friends, landscapes, products, phrases, shapes, and obscure designs.
I'm not sure which photo to use, can you help me? +
Absolutely! We are happy to help you decide which photo to use.

After purchasing, send us the different photos you are interested in having designed.We will help you choose which one and explain why we think it would work best for our art style.
Can I combine photos? I don't have a photo with my loved one. +
Yes, we can! Send us a photo of each member and we will combine them into a design for you! Make sure to add into the notes section exactly what you were thinking.

We love doing these and support our customers in creating memories with their loved ones. After purchase, please send us an email with both photos, titled "combination photo". We will handle the rest.

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